ey382 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data ey382 collects from players in Bangladesh, how that data is used, how long it is retained, and what rights you hold over your own information. We are committed to handling your data with transparency, integrity, and care.
Introduction & Scope
This Privacy Policy applies to all personal data collected, processed, stored, and shared by ey382 (hereinafter "the Platform", "we", "us", or "our") in connection with the operation of the online casino and sports betting services available at ey382.net. It applies to all registered players, prospective players who visit the Platform without completing registration, and any individual who contacts ey382 through any support or communication channel.
ey382 operates its services primarily for players located in Bangladesh. The Platform is delivered entirely in English, and all account balances and financial references are denominated in Bangladeshi Taka (৳). This Privacy Policy is written in plain English so that every player can understand how their information is treated, without needing specialist legal knowledge to do so.
Controller identity: ey382 acts as the data controller in respect of the personal information you provide when registering for and using the Platform. As data controller, ey382 determines the purposes and means by which your personal data is processed. Where ey382 engages third-party service providers (such as payment processors, game studios, or fraud prevention specialists) who process data on its behalf, those parties act as data processors under instructions from ey382 and are contractually bound to handle data in accordance with applicable data protection standards.
Amendments: ey382 reserves the right to update this Privacy Policy at any time to reflect changes in legislation, operational practices, or Platform features. Any material changes will be communicated to registered players by email and will be reflected in an updated effective date at the top of this page. Continued use of the Platform following notification of an update constitutes your acceptance of the revised Privacy Policy.
Data We Collect
ey382 collects personal data through several channels: directly from you when you register or interact with the Platform; automatically through your use of the website; and from third-party sources such as payment providers and identity verification services. The categories of data collected, and the context in which each category arises, are described below.
| Data Category | Specific Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Registration form; KYC document upload |
| Contact Data | Email address, mobile number, residential address in Bangladesh | Registration form; account settings |
| Financial Data | bKash / Nagad / Rocket / Upay account references; bank account details; transaction history; deposit and withdrawal amounts in ৳ | Payment processing; transaction logs |
| Technical Data | IP address, device type, operating system, browser type, mobile network operator (e.g., Grameenphone, Robi, Banglalink) | Automatic collection via server logs and cookies |
| Usage Data | Games played, bets placed, session duration, betting markets visited, bonus activity | Platform activity logging |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Support interactions |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Support interactions |
Sensitive data: ey382 does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) through the normal course of Platform operation. Where responsible gaming assessments involve questions about gambling behaviour, that information is treated with the highest level of confidentiality and used solely to provide appropriate player protection measures.
Identity documents are collected to verify your age and legal eligibility to gamble. KYC data is handled with strict access controls and is used solely for verification, fraud prevention, and AML compliance purposes.
Payment references and transaction records — including bKash, Nagad, Rocket, and bank transfer details — are retained to process deposits and withdrawals accurately and to meet anti-money laundering obligations.
IP addresses, device identifiers, and browser information are logged automatically to maintain platform security, detect fraud, prevent multi-accounting, and optimise the Platform experience for players across Bangladesh.
How We Use Your Data
ey382 processes your personal data only for legitimate, specified purposes and only to the extent necessary for those purposes. We do not sell your personal data to third parties for their own marketing use. The primary purposes for which ey382 processes personal data, together with the lawful basis for each processing activity, are set out below.
- Account registration and management: To create, maintain, and administer your player account, verify your identity and age, process your login credentials securely, and communicate important account-related information to you.
- Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, and other supported payment methods. This includes maintaining transaction records and resolving any payment disputes.
- Regulatory compliance — KYC and AML: To meet our Know Your Customer (KYC) and anti-money laundering (AML) obligations by verifying the identity of players, monitoring transaction patterns for suspicious activity, and retaining records as required by applicable compliance frameworks.
- Platform security and fraud prevention: To detect and prevent unauthorised access to accounts, identify and block multi-accounting behaviour, flag and investigate suspected cheating or bonus abuse, and protect the integrity of all games and betting markets on ey382.
- Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, administer self-exclusion requests and deposit limits, and provide appropriate intervention or signposting to support resources where required.
- Customer support: To respond to your support requests, resolve complaints, manage disputes, and improve the quality of our support services based on feedback and interaction history.
- Platform improvement and analytics: To analyse usage data in aggregate form to understand how players interact with games, betting markets, and Platform features, enabling us to improve performance, navigation, and content relevance.
- Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL season offers, Eid bonuses, and Pohela Boishakh events) where you have opted in to receive such communications. You may withdraw your consent to marketing at any time by contacting [email protected].
Data Sharing & Third Parties
ey382 does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. However, to operate the Platform effectively and meet its legal obligations, ey382 may share specific categories of personal data with the following categories of third-party organisations, each of which is contractually bound to process data only as instructed and in accordance with applicable data protection standards.
- Payment service providers: bKash, Nagad, Rocket, Upay, and bank transfer partners receive the transaction details necessary to process deposits and withdrawals. Each payment provider operates under its own privacy policy and data security framework.
- Identity verification services: Third-party KYC and AML compliance providers may receive identity documentation and biometric data where applicable, solely for the purpose of verifying your identity and age eligibility.
- Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session and gameplay data necessary to deliver their game content and resolve technical disputes.
- Fraud and security services: Specialist fraud detection and cyber-security providers may access technical and usage data (such as IP addresses and device fingerprints) to identify and block fraudulent or abusive activity.
- Legal and regulatory authorities: ey382 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of ey382, its players, or third parties.
- Professional advisers: Lawyers, auditors, and accountants engaged by ey382 may access personal data on a strictly need-to-know basis in connection with the provision of their professional services.
bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data they need to process your payment. ey382 does not share your full identity profile with payment providers.
Providers like Pragmatic Play, Evolution, and Spribe receive anonymised session data to render games and settle outcomes. They do not receive your identity or financial account details.
ey382 will disclose personal data to law enforcement or regulatory authorities only when required by valid legal obligation. We do not proactively share player data with government bodies beyond what the law requires.
Specialist identity verification and fraud prevention providers process KYC data under strict contractual data processing agreements. Their role is limited to confirming identity and flagging suspicious behaviour.
Cookies & Tracking Technologies
ey382 uses cookies and similar tracking technologies (such as pixel tags and local storage) on the Platform. Cookies are small text files placed on your device by a website that allow the site to recognise your browser, remember your preferences, and collect usage information. By continuing to use the ey382 Platform, you consent to the use of cookies as described in this section.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, and ensure secure navigation between pages on ey382 | Session / up to 24 hours |
| Functional | Remember your preferred language (English), game display settings, and responsible gaming tool configurations | Up to 12 months |
| Analytics | Aggregate data on page visits, feature usage, and navigation paths to help ey382 improve Platform performance and content | Up to 24 months |
| Security | Detect fraudulent login attempts, identify bot activity, and flag suspicious device or IP behaviour | Session / up to 30 days |
Managing cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies may impair the functionality of the ey382 Platform, including your ability to log in and maintain a session. Instructions for managing cookies are available in your browser's help documentation.
Data Retention
ey382 retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or compliance obligations. The retention periods applied to the main categories of personal data are summarised below.
- Account and identity data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in order to meet AML record-keeping requirements and support any post-closure disputes or regulatory enquiries.
- Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with standard financial record-keeping obligations applicable to payment service operations.
- KYC verification documents: Retained for the duration of your active account and for 5 years thereafter. Original document images are stored in encrypted form with access restricted to authorised compliance personnel only.
- Technical and usage data (logs): Retained for up to 12 months for operational security and fraud investigation purposes. Aggregated, anonymised analytics data may be retained indefinitely as it no longer constitutes personal data.
- Support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and continuous improvement of customer service quality.
- Marketing consent records: Retained for as long as you hold an account with ey382, and for 3 years following account closure, as evidence of your consent or opt-out decision.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identified individual. Where data must be retained beyond its standard retention period due to an ongoing legal dispute, regulatory investigation, or court order, it will be quarantined and access-restricted until that obligation is resolved.
Your Rights & Data Access
As a player on ey382, you have a number of rights with respect to your personal data. ey382 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request" and a description of your request. We will respond within 5 business days and aim to fulfil all valid requests within 30 days of receipt.
You have the right to request a copy of all personal data that ey382 holds about you. We will provide this in a structured, readable format within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can also update many details directly from your ey382 account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations to retain certain records (such as AML and financial data) for a minimum period.
You may request that ey382 restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is being contested, or while a complaint is under investigation.
Where your data was provided by you directly and processed on the basis of your consent or a contract, you have the right to receive it in a portable, machine-readable format for transfer to another service if you choose.
Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time by emailing [email protected]. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Contact & Data Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which ey382 handles your personal data, please reach out to our support team. ey382 takes all privacy enquiries seriously and will acknowledge your message promptly.
Contact method: Email us at [email protected] with the subject line "Privacy Enquiry" or "Data Rights Request" as appropriate. Our team is available 24 hours a day, 7 days a week. Formal data rights requests (access, erasure, portability, etc.) will be fulfilled within 30 calendar days of receipt of a verified request. General privacy questions are typically answered within 2 business days.
Updates to this policy: The current version of this Privacy Policy is always available at ey382.net/privacy-policy. The effective date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. If we make material changes that significantly affect how your data is used, we will notify registered players by email in advance of those changes taking effect.
Ready to Explore ey382?
Now that you understand how ey382 protects your data, log in to your account and enjoy cricket betting, live casino, slots, and more — safely and securely in Bangladesh.